Shipping Terms

Hylohce.com (hereinafter referred to as "this Website"), operated by the store at 5430 S Keystone Ave, Indianapolis, IN 46227 (ZIP Code: 46227), specializes in selling Women's Brooches. These Shipping Terms (hereinafter referred to as "these Terms") specify the rules for shipping products purchased on this Website, including shipping scope, delivery time, shipping costs, logistics tracking, and related responsibilities. By placing an order on this Website, you (hereinafter referred to as "User" or "You") agree to comply with these Terms. For any matters not covered herein, please refer to the Website's Terms of Service and Privacy Policy.

I. Shipping Scope

Domestic Shipping (United States): We currently provide shipping services to all states and territories of the United States, including but not limited to Alaska, Hawaii, Puerto Rico, and Guam. For remote areas (e.g., some islands in Alaska or Hawaii), additional shipping time and costs may be required, and we will notify you of the specific details before confirming your order.

International Shipping: At present, we do not offer international shipping services. All orders placed on this Website can only be shipped to addresses within the United States. If you attempt to provide an international shipping address, we reserve the right to reject your order and notify you promptly. We may expand the international shipping scope in the future, and the updated information will be published on the Website's homepage.

Restricted Areas: Shipping to certain restricted areas (e.g., military bases, correctional facilities, or addresses with special access restrictions) may be subject to additional requirements or limitations. You must provide accurate and detailed address information (including unit numbers, access codes, and contact phone numbers) when placing an order. If the logistics provider is unable to deliver the product due to incomplete or incorrect address information, we will coordinate with you to resolve the issue, but you may need to bear the resulting additional costs (e.g., re-delivery fees).

II. Order Processing and Delivery Time

Order Processing Time: After you place an order and complete the payment, we will process your order within 1-3 business days (excluding weekends and holidays). Order processing includes verifying payment information, checking product inventory, and preparing the product for shipment. If the ordered Women's Brooch is out of stock or there is an issue with the payment information, we will notify you via email (reachus@hylohce.com) or phone (317-356-9447) within 24 hours to discuss solutions (e.g., waiting for restock, changing to an alternative product, or canceling the order for a refund).

Estimated Delivery Time: The estimated delivery time starts from the date when the order is shipped (i.e., after the order processing is completed) and varies depending on the shipping method selected and the destination address. The specific estimated delivery time is as follows:

Standard Shipping: Using logistics providers such as USPS First-Class Mail or UPS Ground, the estimated delivery time is 3-7 business days for most areas in the contiguous United States. For Alaska, Hawaii, and other non-contiguous areas, the estimated delivery time is 7-14 business days.

Express Shipping: If you select express shipping services (e.g., USPS Priority Mail Express or UPS Next Day Air), the estimated delivery time is 1-3 business days (excluding weekends and holidays). Express shipping is not available for some remote areas, and the Website will prompt you accordingly when you select the shipping method.

Delay Factors: The estimated delivery time is for reference only and does not constitute a guarantee. Delivery delays may occur due to the following factors, and we shall not be liable for such delays:

Force majeure events (e.g., natural disasters, extreme weather, wars, strikes, or public health emergencies);

Logistics disruptions caused by the logistics provider (e.g., transportation accidents, warehouse backlogs, or staff shortages);

Incorrect or incomplete shipping address provided by you;

Customs inspections (for shipments to U.S. territories such as Puerto Rico, which may involve local customs procedures);

Peak shopping seasons (e.g., Christmas, Black Friday) or large-scale promotional activities, which may increase order volume and extend processing and delivery times. We will publish a notice on the Website's homepage in advance for such situations.

III. Shipping Costs

Calculation of Shipping Costs: Shipping costs are calculated based on the weight and volume of the ordered Women's Brooches, the selected shipping method, and the destination address. When you add products to the shopping cart and enter the shipping address, the Website will automatically calculate the specific shipping cost for your order. The shipping cost will be displayed separately on the checkout page, and you can confirm it before completing the payment.

Free Shipping Policy: We offer free standard shipping for orders that meet the following conditions:

The total amount of the order (excluding taxes) reaches $50 or more;

The shipping address is within the contiguous United States (excluding Alaska, Hawaii, Puerto Rico, and other non-contiguous areas). For orders shipped to non-contiguous areas, free shipping will be provided if the total order amount (excluding taxes) reaches $100 or more.

The free shipping policy only applies to standard shipping. If you select express shipping, you need to pay the difference between the express shipping cost and the standard shipping cost.

Additional Costs: In the following cases, you may need to pay additional shipping-related costs:

If you request to change the shipping address or shipping method after the order has been shipped, you need to pay the re-delivery fee or the difference in shipping costs charged by the logistics provider;

If the product is returned to us due to your refusal to accept delivery, inability to contact you, or incorrect address, you need to pay the return shipping cost and the re-delivery cost (if you request re-delivery);

For shipments to restricted areas or areas requiring special delivery services (e.g., delivery to a military base), additional service fees may be charged by the logistics provider, and we will collect these fees from you before shipping.

IV. Logistics Tracking

Tracking Number Provision: Once your order is shipped, we will generate a unique logistics tracking number and send it to you via email (the email address you provided when placing the order) within 24 hours. You can also view the tracking number by logging into your account on the Website and accessing the "Order Details" page.

Tracking Methods: You can track the logistics status of your order through the following methods:

Logistics Provider's Website: Visit the official website of the logistics provider (e.g., USPS, UPS, FedEx) corresponding to your order, enter the tracking number, and query the real-time location and delivery progress of the product.

Website Tracking: On the "Order Details" page of your account on this Website, click the "Track Order" button to be redirected to the logistics provider's tracking page for quick query.

Tracking Information Delay: Please note that there may be a delay of 24-48 hours between the time the order is shipped and the time the tracking information is updated on the logistics provider's website. If you cannot query the tracking information within 48 hours after receiving the tracking number, please wait for a while and try again. If the tracking information is still not available after 3 business days, please contact us via email (reachus@hylohce.com) or phone (317-356-9447), and we will assist you in checking with the logistics provider.

V. Shipment Inspection and Receipt

Receipt Inspection: When you receive the shipment (Women's Brooches), you should inspect the outer packaging of the shipment for damage (e.g., tears, dents, water stains) in the presence of the logistics delivery personnel. If the outer packaging is damaged, you have the right to request to open the package and inspect the product inside.

Damage or Loss Reporting:

If the product is damaged, missing, or does not match the order (e.g., wrong style or quantity) when you receive it, you must:

Refuse to sign for the shipment (if the damage is obvious) and ask the delivery personnel to issue a damage report;

Take photos or videos of the outer packaging, the damaged product, and the shipping label (including the tracking number) as evidence;

Contact us via email or phone within 24 hours of the attempted delivery, providing your order number, tracking number, and the evidence mentioned above. We will initiate a claim with the logistics provider and arrange for a replacement, refund, or other solutions for you within 3-5 business days.

If you sign for the shipment without inspecting it and later find that the product is damaged or missing, you must report the issue to us within 48 hours of receipt and provide relevant evidence. We will assist you in contacting the logistics provider to investigate, but the success of the claim may be affected by the lack of on-site inspection evidence.

Successful Receipt Confirmation: If you confirm that the product is intact, matches the order, and has no quality issues, please sign for the shipment. Your signature will be deemed as confirmation that you have received the product in good condition, and we will update the order status on the Website to "Delivered" accordingly.

VI. Shipping-Related Responsibilities and Liabilities

Our Responsibilities:

Ensure that the ordered Women's Brooches are properly packaged to prevent damage during transportation (e.g., using shockproof materials, moisture-proof bags, and sturdy cartons);

Select legitimate and reliable logistics providers (USPS, UPS, FedEx, etc.) to ensure the safety and timeliness of product transportation;

Provide accurate tracking numbers and assist in resolving logistics-related issues (e.g., delivery delays, lost shipments) in a timely manner;

Bear the shipping costs and compensate for the loss of the product if the product is damaged or lost due to improper packaging by us or errors by the logistics provider (confirmed by the logistics provider's investigation report).

Your Responsibilities:

Provide accurate, complete, and valid shipping address, contact phone number, and email address when placing an order;

Timely check the order status and logistics tracking information, and respond to our communications (e.g., confirm the shipping address, provide additional information) within the specified time;

Inspect the shipment in a timely manner upon receipt and report any issues (damage, loss, mismatch) in accordance with the provisions of these Terms;

Bear the corresponding responsibilities and costs if the product is damaged, lost, or delayed due to incorrect address information, refusal to accept delivery, or failure to report issues in a timely manner.

Liability Limitations:

We shall not be liable for any indirect losses caused by shipping delays or issues (e.g., loss of profits, missed events) unless such losses are caused by our intentional misconduct or gross negligence;

We shall not be liable for product damage or loss caused by force majeure events, improper handling by you, or defects in the product itself (unrelated to transportation). For product quality issues, please refer to the Website's Return and Exchange Policy and Terms of Service.

VII. Modification and Contact Information

Modification of These Terms: We may modify these Shipping Terms from time to time based on changes in logistics costs, shipping policies of logistics providers, or business needs. When making material modifications (e.g., changes to shipping costs, free shipping thresholds, or delivery time), we will notify you by posting a notice on the Website's homepage, sending an email to your registered email address, or displaying a pop-up window when you log in. The modified Terms will take effect 7 days after the notice is issued. Your continued use of the Website's shipping services after the effective date constitutes your acceptance of the modified Terms.

Contact Information: If you have any questions, complaints, or suggestions regarding these Shipping Terms or the shipping of your order, please contact us through the following methods: