Terms & Conditions

Welcome to Hylohce.com (hereinafter referred to as "this Website"), operated by the store located at 5430 S Keystone Ave, Indianapolis, IN 46227 (ZIP Code: 46227), with contact phone number: 317-356-9447 and email address: reachus@hylohce.com. This Website specializes in selling Women's Brooches and provides e-commerce services based on the OpenCart system. By accessing, browsing, or using this Website (including placing orders for products), you (hereinafter referred to as "User" or "You") agree to be bound by the following Terms of Service (hereinafter referred to as "these Terms"). Please read these Terms carefully before using the Website; if you do not agree with any provision herein, please refrain from using the Website.

I. Scope of Services

Product Provision: This Website offers sales services for Women's Brooches, including displaying product details (such as styles, materials, sizes, prices), accepting user orders, processing payments, and arranging product delivery. All product information (including images, descriptions, and specifications) is provided in good faith, but we reserve the right to correct minor errors (e.g., typographical mistakes in prices or descriptions) and will notify you promptly if such corrections affect your order.

Account Services: To use full functions of the Website (e.g., placing orders, tracking logistics), you may need to register a personal account. We provide account creation, login, password reset, and profile management services to ensure the security and convenience of your use. You are responsible for maintaining the confidentiality of your account credentials (e.g., username, password) and all activities conducted under your account.

Support and After-Sales Services: We provide after-sales support for purchased Women's Brooches, including order inquiry, logistics tracking, return and exchange assistance, and handling of product quality complaints. You can contact us via the provided phone number (317-356-9447) or email address (reachus@hylohce.com) for related services, and we will respond within a reasonable time (usually 1-3 business days).

Service Limitations: Our services are only available to users who are 18 years of age or older (or have obtained parental/guardian consent if under 18) and have the legal capacity to enter into contracts. We do not guarantee that the Website will be accessible 24/7; temporary service interruptions may occur due to system maintenance, technical failures, or force majeure (e.g., natural disasters, network outages). We will make reasonable efforts to notify users of such interruptions in advance (when possible) and restore services promptly.

II. User Obligations

Account Integrity: When registering an account, you must provide true, accurate, and complete personal information (such as name, contact information, and shipping address) and update it in a timely manner if there are any changes. You shall not use false information to register an account, nor shall you impersonate others or use stolen account credentials to access the Website. If you violate this provision and cause losses to us or other users, you shall bear full legal responsibility.

Compliance with Laws and Rules: You shall use the Website and its services in compliance with applicable U.S. federal, state, and local laws, regulations, and these Terms. You shall not engage in any illegal or improper activities, including but not limited to:

Uploading, posting, or transmitting content that is illegal, obscene, defamatory, infringing on others' intellectual property rights, or harmful to public order;

Using automated tools (e.g., crawlers, bots) to access, collect, or disrupt the Website's data or services without our prior written permission;

Tampering with the Website's code, functions, or security systems, or attempting to gain unauthorized access to the Website's backend servers or user accounts;

Reselling, transferring, or misusing the products purchased from the Website for commercial purposes not authorized by us.

Protection of Intellectual Property: All content on the Website, including but not limited to product images, descriptions, logos, trademarks, and software code, is owned by us or our authorized licensors and protected by U.S. intellectual property laws (e.g., copyright, trademark laws). You may only use such content for personal, non-commercial purposes related to using the Website (e.g., viewing product information, placing orders); any reproduction, distribution, modification, or commercial use of the content without our written permission is strictly prohibited.

III. Order and Transaction Rules

Order Placement and Confirmation:

When you place an order for Women's Brooches on the Website, you are making an offer to purchase the selected products at the displayed price. We reserve the right to accept or reject your order. An order is considered confirmed only after we send you an order confirmation email (to the email address you provided) stating that the order has been processed and will be shipped.

We may reject an order for reasonable reasons, including but not limited to: product out-of-stock, incorrect product pricing or description, suspected fraudulent order (e.g., abnormal payment information, mismatched shipping and billing addresses), or failure to verify your identity or payment information. If your order is rejected, we will notify you promptly and refund any payment you have already made (excluding any transaction fees incurred, which will be borne by us if the rejection is due to our reasons).

Payment Terms:

You shall pay for the order in full according to the price and payment method specified on the Website (e.g., credit card, PayPal). All prices displayed on the Website are in U.S. Dollars (USD) and include applicable sales taxes (unless otherwise stated; for orders shipped to regions with different tax rates, the final tax amount will be calculated based on the shipping address at checkout).

You guarantee that the payment method you use is legal and that you have the right to use it. If the payment is rejected, delayed, or reversed (e.g., chargeback due to unauthorized use), we may suspend or cancel your order, and you shall be responsible for any losses incurred by us (e.g., logistics costs, bank fees). We will notify you to resolve the payment issue within a reasonable period; if the issue is not resolved within that period, we may cancel the order and retain the right to pursue further legal remedies.

Shipping and Delivery:

We will arrange the shipment of your order within the time specified on the product page (usually 1-5 business days after order confirmation, excluding weekends and holidays) and use authorized logistics providers (e.g., USPS, UPS, FedEx) to deliver the products to the shipping address you provided. The estimated delivery time depends on the shipping destination and selected shipping method; we will provide you with a tracking number via email once the order is shipped, allowing you to track the logistics status.

You shall be responsible for providing an accurate and complete shipping address. If the product is lost, delayed, or returned due to an incorrect or incomplete address, we will assist you in tracking or reshipping (if possible), but you may need to bear additional costs (e.g., reshipping fees). Risk of loss or damage to the products passes to you upon delivery of the products to the shipping address (as confirmed by the logistics provider's delivery record).

IV. Return and Exchange Policy

Eligibility for Returns/Exchanges: You may request a return or exchange of Women's Brooches purchased from the Website within 30 calendar days of the delivery date, provided that the following conditions are met:

The product is in its original condition, unused, and undamaged, with all original tags, packaging, and accessories intact;

You can provide the original order number and proof of delivery (e.g., delivery confirmation email, tracking number);

The product is not a customized or personalized item (unless the customization is incorrect due to our error) or a clearance item (unless otherwise stated on the product page).

Return/Exchange Process:

To initiate a return or exchange, please contact us via email (reachus@hylohce.com) or phone (317-356-9447) within the eligible period, providing your order number, product details, and reason for return/exchange. We will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and detailed return instructions (including the return address).

You shall ship the product back to us within 7 business days of receiving the RMA number, using a traceable logistics service, and provide us with the return tracking number. You shall bear the shipping costs for returns/exchanges unless the return/exchange is due to our error (e.g., incorrect product, defective product); in such cases, we will reimburse the reasonable shipping costs upon receipt and verification of the product.

Refund and Exchange Handling:

Once we receive the returned product and verify that it meets the eligibility conditions, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method, and the refund amount will include the full product price (excluding the original shipping costs, unless the return is due to our error). The time for the refund to appear in your account depends on the processing time of your payment provider.

For exchange requests, we will ship the replacement product to you once the returned product is verified. If the replacement product is out of stock, we will notify you and offer a refund or alternative product (subject to your consent).

V. Product Quality and Liability Limitations

Product Quality Guarantee: We guarantee that all Women's Brooches sold on the Website meet the quality standards stated on the product page and are free from material or manufacturing defects at the time of delivery. If you receive a defective product (e.g., broken parts, incorrect materials) or a product that does not match the description, please contact us within 7 days of delivery, providing photos or videos of the issue. We will verify the problem and provide a free replacement, full refund, or other reasonable solutions (at your option).

Limitation of Liability:

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website or purchase of products, including but not limited to loss of profits, loss of data, or inconvenience caused by service interruptions, product delays, or minor product defects.

Our total liability for any direct damages (e.g., refund of product price, compensation for defective products) shall not exceed the total amount you paid for the specific product related to the claim. This limitation of liability applies regardless of whether the claim is based on contract, tort, negligence, or other legal theories.

Exceptions to Liability: We shall not be liable for any losses or damages caused by:

Your violation of these Terms, improper use of the Website, or failure to provide accurate information;

Force majeure events, including but not limited to natural disasters, wars, strikes, government regulations, or network failures beyond our control;

Acts or omissions of third parties (e.g., logistics providers, payment processors), unless such acts or omissions are due to our improper selection or supervision of the third party.

VI. Termination and Modification of Services

Termination by Us: We may terminate or suspend your access to the Website or its services immediately without prior notice if:

You violate any provision of these Terms (e.g., using false information, engaging in fraudulent activities, infringing on intellectual property rights);

We have reasonable grounds to suspect that your account or use of the services is illegal or poses a risk to the Website, other users, or our interests;

Required by applicable laws, regulations, or government authorities.

Upon termination, your right to use the Website will cease immediately, and we may retain your account information and transaction records in accordance with legal requirements and our Privacy Policy.

Termination by You: You may terminate your account and stop using the Website at any time by contacting us via email (reachus@hylohce.com) to request account deletion. Please note that after account deletion, you will no longer be able to access your order history or use account-related functions, but we will retain necessary information (e.g., transaction records) in compliance with legal obligations and the Privacy Policy.

Modification of Terms: We may modify these Terms from time to time to reflect changes in laws, regulations, business practices, or service scopes. When material modifications are made (e.g., changes to order rules, return policies, or liability limitations), we will notify you by posting a notice on the Website's homepage, sending an email to your registered email address, or displaying a pop-up window when you log in. The modified Terms will take effect 7 days after the notice is issued (or a later date specified in the notice). Your continued use of the Website after the effective date of the modified Terms constitutes your acceptance of the changes; if you do not agree to the modified Terms, you shall stop using the Website.

VII. Dispute Resolution

Informal Resolution: In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the use of the Website, or the purchase of products (collectively, "Disputes"), both parties shall first attempt to resolve the Dispute through good-faith negotiation within 30 days of the date on which one party notifies the other of the Dispute. You may contact us via email (reachus@hylohce.com) or phone (317-356-9447) to initiate the negotiation, and we will respond promptly to discuss a mutually acceptable solution.

Binding Arbitration: If the Dispute cannot be resolved through negotiation, either party may submit the Dispute to binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted in Indianapolis, Indiana, USA, in the English language, and the arbitrator's decision shall be final and binding on both parties. The parties agree that the arbitration award may be enforced by any court of competent jurisdiction.

Exceptions to Arbitration: Nothing in these Terms shall prevent either party from seeking injunctive relief or other emergency legal remedies from a court of competent jurisdiction to protect its legitimate rights (e.g., to prevent unauthorized use of intellectual property, stop fraudulent activities) before initiating arbitration.

VIII. General Provisions

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, USA, without regard to its conflict of laws principles.

Severability: If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the parties.

Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any breach or default shall not waive any subsequent breach or default.

Entire Agreement: These Terms, together with our Privacy Policy and any other documents referenced herein (e.g., return policy displayed on the Website), constitute the entire agreement between you and us regarding the use of the Website and the purchase of products, superseding all prior or contemporaneous agreements, understandings, or communications (whether oral or written).