Privacy Policy
Welcome to Hylohce.com (hereinafter referred to as "this Website"). This Website is operated by a store located at 5430 S Keystone Ave, Indianapolis, IN 46227 (ZIP Code: 46227), with contact phone number: 317-356-9447 and email address: reachus@hylohce.com. This Website mainly sells Women's Brooches and provides e-commerce services using the OpenCart system. We recognize the importance of user privacy, and this Privacy Policy is intended to clearly inform you about how we collect, use, store, and protect your personal information, as well as the rights you have regarding your personal information. Please read and understand this Policy carefully before using this Website.
I. Scope of Information Collection
- Personal Identification Information: When you register an account on this Website, place an order to purchase Women's Brooches, or contact us, we may collect your name, email address (e.g., your personal email address other than the provided reachus@hylohce.com), phone number, and shipping address (which may include regional information related to our store address at 5430 S Keystone Ave, Indianapolis, IN 46227) to complete account creation, order processing, and delivery communications.
- Order and Transaction Information: When you make a purchase, we will collect transaction-related information such as your order number, model, quantity, price, payment method, payment amount, and order status of the Women's Brooches you purchased. This information is used for order confirmation, shipping arrangement, after-sales service, and retention of transaction records.
- Device and Browsing Information: Through the OpenCart system and relevant technical tools, we may collect information about the device you use to access this Website (e.g., device model, operating system, browser type), IP address, access time, browsed pages, and duration of stay. This helps optimize website performance and improve the user browsing experience.
- Other Information: When you participate in promotional activities or surveys that may be held on this Website, you may provide additional information (e.g., preferred Women's Brooch styles, feedback) based on the requirements of the activities or surveys. If you log in to this Website through a social media account, we may obtain relevant information authorized by the social media platform (subject to the authorization scope of the social media platform).
II. Purposes of Information Use
- Provision of Goods and Services: Use the collected personal identification information and order information to process orders for Women's Brooches, deliver goods, issue invoices, and provide you with services such as order inquiry and after-sales service (e.g., consultation on returns and exchanges, handling of product quality issues).
- Optimization of Website Experience: Based on device and browsing information, analyze user access habits, identify problems existing on the Website, optimize the Website's page layout, loading speed, and functional modules, and provide you with a browsing and shopping environment that better meets your needs.
- Communication and Notification: Send you important information such as order confirmation, shipping notifications, and logistics updates via the email address and phone number you provided. With your consent, we will also send you updates on new products (e.g., new styles of Women's Brooches), promotional activities, and preferential policies of this Website (you can unsubscribe at any time according to the prompts in the notifications).
- Security Assurance: Use IP addresses, device information, etc., to monitor and prevent security risks such as unauthorized access, account theft, and fraudulent transactions, ensure the security of your account and transactions, and maintain the normal operation order of this Website.
- Compliance and Legal Matters: Use or disclose your personal information in compliance with legal and regulatory requirements or in response to legitimate requests (e.g., investigation instructions from government departments or judicial authorities). At the same time, use relevant information within the necessary scope to resolve potential disputes and protect the legitimate rights and interests of this Website and users.
- Other Legitimate Purposes: With your explicit consent, use the information for other purposes authorized by you. Or, based on the reasonable needs of improving services and enhancing user experience, aggregate, analyze, and use the collected non-personal identification information without infringing on your privacy rights (e.g., counting the purchasing preferences of users in different regions for Women's Brooches).
III. Information Sharing and Disclosure
- Service Providers: To achieve the information use purposes stated in this Privacy Policy, we may share part of your personal information with third-party partners who provide services for us, including but not limited to:
- Logistics and Delivery Service Providers: To complete the delivery of Women's Brooches, we will provide your name, shipping address, and phone number to logistics companies (e.g., USPS, UPS, FedEx) to facilitate their completion of product transportation and delivery.
- Payment Processing Institutions: When you make an online payment, we will share necessary transaction information (e.g., order amount, information related to the payment account, excluding sensitive information such as complete bank card passwords) with payment service providers (e.g., PayPal, credit card issuers) to complete the payment process and ensure payment security.
- Technical Service Providers: To maintain the stable operation of the OpenCart system and provide website technical support (e.g., server hosting, data storage, network security protection), we may share device and browsing information, non-sensitive user operation data, etc., with technical service companies. However, we require them to use the information only within the authorized scope and take corresponding confidentiality and security measures.
- Marketing and Analysis Service Providers: With your consent, to conduct targeted marketing (e.g., sending you personalized Women's Brooch recommendation information) or user behavior analysis, we may share anonymized user information (from which personally identifiable content has been removed) with third-party marketing and data analysis institutions.
- Legal Requirements and Protection of Rights and Interests: We may disclose your personal information in accordance with the law under the following circumstances:
- Comply with applicable laws and regulations, legal procedures (e.g., subpoenas, court judgments), or mandatory requirements of government departments;
- Protect the legitimate rights and interests, property, or safety of this Website, as well as the personal safety of users and employees (e.g., responding to fraudulent activities, handling emergency security incidents);
- In the event of transactions such as corporate mergers, acquisitions, asset transfers, or bankruptcy liquidation, if the transfer of personal information is involved, we will notify you in advance and ensure that the transferee continues to comply with the provisions of this Privacy Policy to protect the security of your information.
- Prohibition of Sharing: Except for the sharing and disclosure situations clearly stated above, we will not sell, rent, lend, or transfer your personal information to any third party in any unauthorized manner unless we obtain your explicit written consent.
IV. Information Storage and Protection
- Storage Methods and Duration:
- We will store the collected personal information on servers supported by the OpenCart system with security protection measures. Some information may be stored on the servers of third-party technical service providers (all located in regions that meet data protection requirements, including legal data centers in the United States).
- The storage duration of information will be determined based on the purpose of information use and relevant legal and regulatory requirements: For information related to order transactions, it will be retained for at least the statutory traceability period (usually 1-3 years) after the completion of the transaction; For information used for marketing communications, it will be retained until you unsubscribe or explicitly request deletion; For non-identifying information such as device and browsing information, it will be retained for a reasonable period based on the needs of website optimization, and after the expiration of the period, it will be anonymized or securely deleted.
- Security Protection Measures:
- We adopt a variety of technical and management measures to protect the security of your personal information, including but not limited to: Using encryption technology (e.g., SSL/TLS) to ensure the security of data during transmission; Implementing protective measures such as firewalls and intrusion detection systems on servers to prevent unauthorized access; Restricting the access rights of internal personnel to personal information, only authorizing necessary personnel to access relevant information when performing their job duties, and requiring them to comply with confidentiality obligations; Regularly evaluating and updating information security management systems and technical protection systems to prevent potential security risks.
- Although we have taken reasonable security protection measures, please understand that data transmission and storage in the Internet environment cannot completely avoid security risks. If your personal information is leaked, lost, or damaged due to force majeure, hacker attacks, negligence of third-party service providers, or other factors beyond our control, we will assume corresponding responsibilities within the scope prescribed by law and make every effort to assist you in taking remedial measures.
V. User Rights
In accordance with relevant U.S. privacy laws and regulations (e.g., California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), if applicable), you have the following rights regarding your personal information. We will provide necessary assistance for you to exercise your rights in accordance with the requirements of laws and regulations and the provisions of this Policy:
- Right of Access: You have the right to request access to the personal information about you that we have collected and stored, including the type of information, source of collection, purpose of use, and sharing recipients. You can log in to your account on this Website and view relevant personal information and order records in the "Personal Center". If you need to obtain more detailed information, you can contact us via the contact phone number (317-356-9447) or email address (reachus@hylohce.com) provided at the beginning of this Policy. After verifying your identity, we will provide you with the relevant information within a reasonable period (usually no more than 45 days, which can be extended to 90 days in special cases with a stated reason).
- Right of Correction: If you find that the personal information about you stored by us is incorrect (e.g., misspelled name, updated shipping address), you have the right to request us to correct it. You can modify some basic information (e.g., phone number, address) by yourself through your Website account, or submit a correction application to us via the above contact methods. After verifying your identity and the incorrect information, we will correct it in a timely manner and notify you.
- Right to Erasure (Right to be Forgotten): Under the circumstances prescribed by laws and regulations (e.g., the purpose of information collection has been achieved, you withdraw your consent and there are no other statutory reasons for retention), you have the right to request us to delete your personal information. You can submit a deletion application via the contact methods. After verifying your identity, we will delete or anonymize the information that meets the conditions, except for the information that must be retained in accordance with laws and regulations (e.g., transaction records for tax declaration purposes). We will explain to you the basis and duration of the retention of such information.
- Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use, or sharing of your personal information (e.g., information used for marketing promotions) at any time. For example, you can click the "Unsubscribe" link in marketing emails or inform us via the contact methods to withdraw your consent to receiving marketing information. After withdrawing consent, we will no longer process the relevant information based on that consent, but this will not affect the validity of the information processing activities that have been conducted based on legal consent before the withdrawal.
- Right to Data Portability: When technically feasible, you have the right to request us to provide your personal information to you in a structured, machine-readable format, or to transmit it directly to another data controller designated by you (e.g., your account on another e-commerce platform). You can make this request via the contact methods. After verifying your identity, we will assist you in realizing data portability in accordance with the requirements of laws and regulations and technical conditions.
- Right to Object: You have the right to object to our processing of your personal information based on legitimate interests (e.g., user behavior analysis to optimize the Website) or for marketing purposes. If you raise an objection, we will stop the relevant processing activities unless we can prove that there is a more important legitimate interest that takes precedence over your privacy rights, or the processing activity is necessary to fulfill a legal obligation.
VI. Third-Party Links and Services
This Website may contain links to third-party websites, applications, or services (e.g., links to social media platforms, payment platforms, and websites of brand partners related to Women's Brooches). Please note that these third parties have independent privacy policies, and their rules for collecting, using, and protecting information may differ from this Policy. We are not responsible for the privacy practices or content of third parties and cannot control how third parties process your personal information. It is recommended that you carefully read and understand the privacy policies of third parties before accessing their websites or using their services to protect the security of your personal information.
VII. Protection of Children's Privacy
This Website is mainly for adult users to purchase Women's Brooches and does not provide services to children under the age of 13 ("Children"), nor will it intentionally collect personal information of Children under the age of 13. If we collect personal information of a Child unknowingly, we will immediately stop collecting the relevant information and promptly delete the stored personal information of the Child upon learning of the situation. If you are a parent or guardian of a Child and find that the Child may have provided personal information to us, please contact us via the contact methods provided at the beginning of this Policy, and we will assist you in taking corresponding remedial measures.
VIII. Updates to the Privacy Policy
We may update this Privacy Policy in response to changes in laws and regulations, the development of this Website's business, or adjustments to user needs. When significant changes are made to the Policy (e.g., a significant expansion of the scope of information collection, a major adjustment to the purpose of information use, a change in the sharing policy), we will inform you of the updated content and effective date by posting an update notice in a prominent position on the homepage of this Website or sending a reminder email to your registered email address. For non-significant changes, we will update them on the Website's Privacy Policy page and mark the update date. It is recommended that you visit this page regularly to review the latest version of the Privacy Policy. Your continued use of the services of this Website indicates that you accept and agree to the updated Privacy Policy; if you do not agree to the updated Policy, you should stop using the services of this Website immediately.
IX. Contact Us
If you have any questions, comments, or suggestions about this Privacy Policy, or need to exercise the user rights stated in this Policy (e.g., access, correct, or delete personal information), please contact us through the following methods:
- Store Address: 5430 S Keystone Ave, Indianapolis, IN 46227
- Contact Phone: 317-356-9447
- Email Address: reachus@hylohce.com
We will verify and respond to your communication request within a reasonable period (usually 10-15 business days), make every effort to resolve the relevant issues for you, and protect your privacy rights and interests.